Catalogo Articoli (Spogli Riviste)

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ATTENZIONE: attualmente gli articoli Current Contents (fonte ISI) a partire dall'anno 2002 sono consultabili sulla Risorsa On-Line

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La ricerca find articoli where soggetti phrase all words 'SERVICE ENCOUNTER' sort by level,fasc_key/DESCEND, pagina_ini_num/ASCEND ha restituito 10 riferimenti
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    1. Wirtz, J; Mattila, AS
      The impact of expected variance in performance on the satisfaction process

      INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT
    2. Harris, LC; O'Malley, L
      Maintaining relationships: A study of the legal industry

      SERVICE INDUSTRIES JOURNAL
    3. Menon, K; Dube, L
      Ensuring greater satisfaction by engineering salesperson response to customer emotions

      JOURNAL OF RETAILING
    4. Bradley, GL; Sparks, BA
      Customer reactions to staff empowerment: Mediators and moderators

      JOURNAL OF APPLIED SOCIAL PSYCHOLOGY
    5. Mattsson, J; den Haring, MJ
      Communication dynamics in therapy: a linguistic study from a nursing home for the elderly

      INTERNATIONAL JOURNAL OF SOCIAL WELFARE
    6. CALLAN RJ
      THE CRITICAL INCIDENT TECHNIQUE IN HOSPITALITY RESEARCH - AN ILLUSTRATION FROM THE UK LODGE SECTOR

      Tourism management
    7. BLODGETT JG; HILL DJ; TAX SS
      THE EFFECTS OF DISTRIBUTIVE, PROCEDURAL, AND INTERACTIONAL JUSTICE ONPOSTCOMPLAINT BEHAVIOR

      Journal of retailing
    8. MOSSBERG LL
      TOUR LEADERS AND THEIR IMPORTANCE IN CHARTER TOURS

      Tourism management
    9. ARNOULD EJ; WALLENDORF M
      MARKET-ORIENTED ETHNOGRAPHY - INTERPRETATION BUILDING AND MARKETING STRATEGY FORMULATION

      Journal of marketing research
    10. KELLEY SW; HOFFMAN KD; DAVIS MA
      A TYPOLOGY OF RETAIL FAILURES AND RECOVERIES

      Journal of retailing


ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 10/08/20 alle ore 09:16:19