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Titolo:
Strategies used to reconcile a variable schedule with family responsibilities
Autore:
Prevost, J; Messing, K;
Indirizzi:
Commiss Sante & Secur Travail, Direct Prevent Inspect, Montreal, PQ H3C 4E1, Canada Commiss Sante & Secur Travail Montreal PQ Canada H3C 4E1 H3C 4E1, Canada Univ Quebec, CINBIOSE, Montreal, PQ H3C 3P8, Canada Univ Quebec Montreal PQ Canada H3C 3P8 IOSE, Montreal, PQ H3C 3P8, Canada
Titolo Testata:
TRAVAIL HUMAIN
fascicolo: 2, volume: 64, anno: 2001,
pagine: 119 - 143
SICI:
0041-1868(200106)64:2<119:SUTRAV>2.0.ZU;2-0
Fonte:
ISI
Lingua:
FRE
Soggetto:
WORK; SYSTEM; LIFE;
Keywords:
ergonomic analysis; telephone operators; variable schedule; work-family role conflict; women's work;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
Engineering, Computing & Technology
Citazioni:
36
Recensione:
Indirizzi per estratti:
Indirizzo: Prevost, J Commiss Sante & Secur Travail, Direct Prevent Inspect, CP 6056,Succursale Ctr Ville, Montreal, PQ H3C 4E1, Canada Commiss Sante & Secur Travail CP 6056,Succursale Ctr Ville Montreal PQ Canada H3C 4E1
Citazione:
J. Prevost e K. Messing, "Strategies used to reconcile a variable schedule with family responsibilities", TRAV HUMAIN, 64(2), 2001, pp. 119-143

Abstract

Telephone operators have a high level of psychological distress, and report difficulties reconciling Mark and family responsibilities. Ergonomic analysis was done in order to look for incompatibilities between company policies and the reality of work-family balancing. Thirty operators with variableschedules, who had children under 13, filled out a diary for two weeks. They reported their schedules, their daycare arrangements and their attempts to change their schedules. This information was complemented by interviews and discussions with the workers, their supervisors and union representatives. The schedules worked were very variable : the day could start at 10 am on Monday, 4 pm on Tuesday, 6 am on Wednesday and so forth. Days off were also variable and unpredictable. Operators use many strategies to reconcile their work schedule with the need to ensure care of their children. Operators averaged 5 attempts to change their schedules during the two weeks' time, with one successful rearrangement for 5.3 attempts. Three operators made more than eighteen attempts. When attempts to change the schedule did nor succeed, operators then tried to change their daycare arrangements. Operators averaged over eight procedures to change daycare arrangements during the two weeks. They used an average of 4 different resources (up to 8). The unpredictability of the schedule also affected the daycare resources, the majority of whom set no limits to their babysitting rimes. Our proposed solutions encountered obstacles that made us think it would be necessary to rethink some organizational practices. We suggested, for example, that access to a telephone during work hours be made possible for all workers. We also proposed changes in the procedures used to exchange hours with other operatorsand in the daycare system.

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Documento generato il 25/09/20 alle ore 00:17:57