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Titolo:
Expectations and perceptions of Greek patients regarding the quality of dental health care
Autore:
Karydis, A; Komboli-Kodovazeniti, M; Hatzigeorgiou, D; Panis, V;
Indirizzi:
Univ Athens, Sch Dent, Dept Periodontol, Athens, Greece Univ Athens Athens Greece s, Sch Dent, Dept Periodontol, Athens, Greece
Titolo Testata:
INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE
fascicolo: 5, volume: 13, anno: 2001,
pagine: 409 - 416
SICI:
1353-4505(200110)13:5<409:EAPOGP>2.0.ZU;2-G
Fonte:
ISI
Lingua:
ENG
Soggetto:
PREVALENCE; FEAR;
Keywords:
dental; expectations; health care; patients; perceptions; quality;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
Citazioni:
24
Recensione:
Indirizzi per estratti:
Indirizzo: Karydis, A Univ Calif San Francisco, Sch Dent, 513 Parnassus Ave,S619A,Box0430, San Francisco, CA 94143 USA Univ Calif San Francisco 513 Parnassus Ave,S619A,Box 0430 San Francisco CA USA 94143
Citazione:
A. Karydis et al., "Expectations and perceptions of Greek patients regarding the quality of dental health care", INT J QUAL, 13(5), 2001, pp. 409-416

Abstract

Objective. The aim of this study was to investigate the perceptions and expectations of patients regarding the quality of dental health care they received and the criteria they used to select a dentist. Design. Descriptive study. Methods. Two questionnaires referring to the expectations and the perceptions of dental health care were handed to patients. Likert-type scales were used to evaluate the characteristics examined. These characteristics have been classified in four quality dimensions: 'assurance', 'empathy', 'reliability' and 'responsiveness'. Study participants and setting. Two hundred consecutive patients who visited the Dental Clinic of the School of Dentistry, University of Athens, Greece, in 1998-1999. Results. The patients' top priority was adherence to the rules of antisepsis and sterilization. Women of the middle and lower socio-economic groups were more demanding than men of the same groups, while men of the upper socio-economic group appeared to be more demanding than women (P = 0.02). Theirperceptions of the dental service provided reflected their satisfaction regarding the adherence to the rules of antisepsis and sterilization, but also showed their moderate satisfaction regarding most of the other characteristics and their dissatisfaction regarding information on oral health and hygiene. Conclusion. Expectations and demands regarding empathy (approach to the patient) and assurance were placed at the top of the patients' priorities. A highly significant quality gap was observed between the desires of the patients and their perceptions (< 0.01) and the largest gap was noted concerning information they received about oral health diseases. The largest qualitygap was also observed in characteristics regarding responsiveness.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 29/03/20 alle ore 13:47:10