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Titolo:
Patients' knowledge of health plan coverage and satisfaction with care
Autore:
Tucker, JL;
Indirizzi:
Baylor Univ, Grad Program Hlth Care Adm, San Antonio, TX USA Baylor Univ San Antonio TX USA rogram Hlth Care Adm, San Antonio, TX USA
Titolo Testata:
AMERICAN JOURNAL OF MANAGED CARE
fascicolo: 5, volume: 7, anno: 2001,
pagine: 453 - 459
SICI:
1088-0224(200105)7:5<453:PKOHPC>2.0.ZU;2-4
Fonte:
ISI
Lingua:
ENG
Soggetto:
MANAGED CARE; QUALITY; COMMUNICATION; CHOICE;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
Clinical Medicine
Citazioni:
35
Recensione:
Indirizzi per estratti:
Indirizzo: Tucker, JL POB 340032, San Antonio, TX 78234 USA POB 340032 San Antonio TX USA 78234 San Antonio, TX 78234 USA
Citazione:
J.L. Tucker, "Patients' knowledge of health plan coverage and satisfaction with care", AM J M CARE, 7(5), 2001, pp. 453-459

Abstract

Objective: To test the hypothesis that patients' satisfaction with their healthcare is related to their knowledge of their managed care plan. Study Design: A written survey was sent to beneficiaries of the military health system. Patients and Methods: Respondents were active or retired military personnel and their nonmilitary, immediate family members enrolled in either TRICARE Prime, a voluntary, gatekeeper-based managed care program (enrollees), orother military managed care programs (nonenrollees). Responses to 5 questions that measured patients' understanding of their program served as independent variables; satisfaction with care was the dependent variable. Responses were stratified according to whether care was received in a military or a civilian healthcare organization. Analysis of variance (ANOVA) and regression analysis were used to determine the association between the variables. Results: Enrollees differed from nonenrollees in certain sociodemographic characteristics, with nonenrollees being older (eta (2) = 0.035; P < .01), closer to retirement (eta (2) = 0.051; P < .01), and tending to receive healthcare in military healthcare organizations (HCO) (eta (2) = 0.009; P < .01). After con trolling for sociodemographic characteristics, patients' understanding of their coverage served as a poor predictor (military HCO [R-2 =0.003; P < .01]; civilian HCO [R-2 = 0.025; P < .01]) of satisfaction withtheir care. Conclusions: Patients' understanding of their coverage appears to be a statistically significant, but rather small, contributor to satisfaction with their care. The study suggests that health plan understanding is a poor predictor of patient satisfaction.

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Documento generato il 05/04/20 alle ore 09:49:31