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Titolo:
Investigation of patients' demand for community pharmacies: Relationship between pharmacy services and patient satisfaction
Autore:
Kamei, M; Teshima, K; Fukushima, N; Nakamura, T;
Indirizzi:
Nihon Univ, Coll Pharm, Funabashi, Chiba 2748555, Japan Nihon Univ Funabashi Chiba Japan 2748555 Funabashi, Chiba 2748555, Japan Showa Coll Pharmaceut Sci, Machida, Tokyo 1948543, Japan Showa Coll Pharmaceut Sci Machida Tokyo Japan 1948543 okyo 1948543, Japan Kyoritsu Coll Pharm, Minato Ku, Tokyo 1058512, Japan Kyoritsu Coll Pharm Tokyo Japan 1058512 Minato Ku, Tokyo 1058512, Japan
Titolo Testata:
YAKUGAKU ZASSHI-JOURNAL OF THE PHARMACEUTICAL SOCIETY OF JAPAN
fascicolo: 3, volume: 121, anno: 2001,
pagine: 215 - 220
SICI:
0031-6903(200103)121:3<215:IOPDFC>2.0.ZU;2-1
Fonte:
ISI
Lingua:
ENG
Soggetto:
MEDICAL-CARE; META-ANALYSIS;
Keywords:
community pharmacy; patient satisfaction; evaluation scale; pharmacy practice; and prescription;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Life Sciences
Citazioni:
30
Recensione:
Indirizzi per estratti:
Indirizzo: Kamei, M Nihon Univ, Coll Pharm, 7-7-1 Narashinodai, Funabashi, Chiba 2748555, Japan Nihon Univ 7-7-1 Narashinodai Funabashi Chiba Japan 2748555 Japan
Citazione:
M. Kamei et al., "Investigation of patients' demand for community pharmacies: Relationship between pharmacy services and patient satisfaction", YAKUGAKU ZA, 121(3), 2001, pp. 215-220

Abstract

We performed an investigation on the patients' demand for community pharmacy based on the analysis of questionnaire responses on community pharmacy services from the patients at 32 pharmacies in Tokyo and Osaka. In the previous study, we developed seven evaluation indices for pharmacy services, andshowed that the functions most sought by patients in the ''ideal pharmacies'' were "Attitude of pharmacy/pharmacist", ''Convenient hours" and "Information management". The objective of this study is to determine the relationship between these pharmacy functions and patient satisfaction by analyzingresponses from the same questionnaire survey. Overall satisfaction score with the "pharmacy used today" was employed as the dependent variable, whilethe six factors derived from the 26-item evaluation scale in the questionnaire by factor analysis were used as the independent variables. As a resultof analysis, it was found that four variables had a significant positive correlation with patient satisfaction, one had a significant inverse correlation, and one showed no significant correlation (p<0.05). These results suggest that: attitude of the pharmacists such as general attitude and specialized activities of pharmacy/pharmacist such as providing information and explanations, and convenience of hours are not only judged to be important bypatients, bur also influence their satisfaction; comfortable facilities and availability of OTC drugs, while rated relatively low by patients in terms of importance, do influence their satisfaction; and convenience of location does not influence patient satisfaction. It was also indicated that insufficient inventories of prescribed medications have an impact upon patient satisfaction. This investigation offers evidence to provide patient-based pharmacy services.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 29/05/20 alle ore 15:06:55