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Titolo:
User satisfaction: Measurement and interpretation
Autore:
Harris, J; Westerby, M; Hill, T; Sellers, T; Hutchinson, A;
Indirizzi:
Univ Oxford, Ctr Profess Dev, Oxford OX1 1PT, England Univ Oxford OxfordEngland OX1 1PT Profess Dev, Oxford OX1 1PT, England Chelsea & Westminster Hlth Author, London, England Chelsea & Westminster Hlth Author London England uthor, London, England S Humber Hlth Author, Brigg, England S Humber Hlth Author Brigg EnglandS Humber Hlth Author, Brigg, England Univ Sheffield, Sheffield, S Yorkshire, England Univ Sheffield Sheffield S Yorkshire England field, S Yorkshire, England
Titolo Testata:
JOURNAL OF FAMILY PLANNING AND REPRODUCTIVE HEALTH CARE
fascicolo: 1, volume: 27, anno: 2001,
pagine: 41 - 45
SICI:
1471-1893(200101)27:1<41:USMAI>2.0.ZU;2-I
Fonte:
ISI
Lingua:
ENG
Soggetto:
QUALITY; CARE; PROGRAMS; SERVICES; HEALTH;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
Citazioni:
30
Recensione:
Indirizzi per estratti:
Indirizzo: Harris, J Univ Oxford, Ctr Profess Dev, Littlegate House,16-17 St Ebbes, Oxford OX1 1PT, England Univ Oxford Littlegate House,16-17 St Ebbes Oxford England OX1 1PT
Citazione:
J. Harris et al., "User satisfaction: Measurement and interpretation", J FAM PLAN, 27(1), 2001, pp. 41-45

Abstract

Over the past 5 years there has been an increased interest in assessing users' satisfaction with health care services in England. Measuring and interpreting user satisfaction with reproductive and sexual health services carlbe complex, and efforts have met with varying degrees of success. This paper will summarise the methods that have been used to assess user satisfaction over the past 10 years, describe a different type of approach that has been recently used in England and provide some suggestions Sor approaches that may be effective in improving clinical effectiveness in the new millennium.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 19/01/20 alle ore 20:49:25