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Titolo:
Total quality management in otorhinolaryngology: Quality of the outcome.
Autore:
Maune, S; Schmidt, C; Kuchler, T;
Indirizzi:
Univ Kiel, Klin Hals Nasen Ohrenheilkunde Kopf & Halschirurg, D-24105 Kiel, Germany Univ Kiel Kiel Germany D-24105 Kopf & Halschirurg, D-24105 Kiel, Germany
Titolo Testata:
LARYNGO-RHINO-OTOLOGIE
fascicolo: 2, volume: 80, anno: 2001,
pagine: 101 - 108
SICI:
1615-0007(200102)80:2<101:TQMIOQ>2.0.ZU;2-W
Fonte:
ISI
Lingua:
GER
Soggetto:
OF-LIFE QUESTIONNAIRE; NECK-CANCER PATIENTS; SEASONAL ALLERGIC RHINITIS; SF-36 HEALTH SURVEY; EUROPEAN-ORGANIZATION; CLINICAL-TRIALS; SUBJECTIVE HEALTH; LARYNGEAL-CANCER; NASAL SPRAY; HEAD;
Keywords:
quality of life; total quality management; oncology;
Tipo documento:
Review
Natura:
Periodico
Settore Disciplinare:
Clinical Medicine
Citazioni:
107
Recensione:
Indirizzi per estratti:
Indirizzo: Maune, S Univ Kiel, Klin Hals Nasen Ohrenheilkunde Kopf & Halschirurg, Arnold Heller Str 14, D-24105 Kiel, Germany Univ Kiel Arnold Heller Str 14 Kiel Germany D-24105 iel, Germany
Citazione:
S. Maune et al., "Total quality management in otorhinolaryngology: Quality of the outcome.", LARY RH OTO, 80(2), 2001, pp. 101-108

Abstract

Background: The last years are characterized by a change of paradigms in the evaluation of medical therapeutical strategies. The term quality of life(QoL) has been established in oncology and could be demonstrated as a subject of highly qualified investigations which were published during the lastyears. An extendent quality management is correlated with the possibility of cost-effectiveness measurement and arrangement in a time characterized by decreasing financial resources of the hospitals and university departments. The experiences in the field of quality analysis could offer precious tools to optimize structures, processes and results of treatments. This aim is strongly supported by the expected law,,Gesundheitsreform 2000". Method and Results: Therefore reliable, valid tools are needed to calculate the effects of therapies. The combination of global and specific questionnaires include the possibility to compare oncologic data of different entities of malignomas. A couple of questionnaires in otorhinolaryngology were developed in the last decade involving the fields of malignomas of the upper aerodigestive tract, rhinosinusitis etc. Conclusions: Ishikawa, the founder of,,Total Quality Management" and of the,,Quality Circ", pointed out the high importance of customer satisfaction. Whereas the patient is in the mid point ofmedical treatment there are hardly any investigations about customer satisfaction published. Therefore it is necessary to develop and establish validated tools for the measurement of quality dimensions. The short, middle andlonglasting effects of a treatment could be calculated by quality of life measurements. The QoL is here of very strong importance, especially since economic aspects are included.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 29/01/20 alle ore 19:04:50