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Titolo:
Control-related motivations, capabilities, and preferences among patients - The roles of primary and secondary control in older adulthood
Autore:
Tangsrud, R; Smith, MC;
Indirizzi:
Univ N Dakota, Coll Business & Publ Adm, Fac Mkt, Grand Forks, ND 58202 USA Univ N Dakota Grand Forks ND USA 58202 Fac Mkt, Grand Forks, ND 58202 USA Univ Manitoba, Winnipeg, MB R3T 2N2, Canada Univ Manitoba Winnipeg MB Canada R3T 2N2 ba, Winnipeg, MB R3T 2N2, Canada
Titolo Testata:
JOURNAL OF BUSINESS RESEARCH
fascicolo: 3, volume: 48, anno: 2000,
pagine: 259 - 266
SICI:
0148-2963(200006)48:3<259:CMCAPA>2.0.ZU;2-D
Fonte:
ISI
Lingua:
ENG
Soggetto:
PERCEIVED CONTROL; PERSONAL CONTROL; SERVICE QUALITY; LIFE-SPAN; SELF; ADJUSTMENT; CONSUMER; PREDICTABILITY; PERCEPTIONS; STRESS;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
--discip_BC--
Citazioni:
50
Recensione:
Indirizzi per estratti:
Indirizzo: Tangsrud, R Univ N Dakota, Coll Business & Publ Adm, Fac Mkt, Grand Forks,ND 58202 USA Univ N Dakota Grand Forks ND USA 58202 nd Forks, ND 58202 USA
Citazione:
R. Tangsrud e M.C. Smith, "Control-related motivations, capabilities, and preferences among patients - The roles of primary and secondary control in older adulthood", J BUS RES, 48(3), 2000, pp. 259-266

Abstract

Despite the economic importance of a growing population of older consumers, many services researchers have ignored service quality issues related to elderly consumers. Perceived control is one psychological dimension whereinolder adults may differ from their younger counterparts and among themselves. This paper proposes that efforts to enhance control perceptions of older adult patients should be a planned component of interactions between there patients and all health-care personnel. At least three categories of benefits may accrue: patients benefits (emotional and physical); social benefits (financial benefits to society); and managerial benefits (improvements inpatient satisfaction, service quality perceptions, and loyalty),Two categories of control-enhancing behaviors, primary and secondary, are presented. Two evaluative dimensions, motivation and (perceived) ability to control, ave advocated as means for assessing control related behavior preferences among older adult patients. Techniques health care personnel can use to enhance both primary and secondary control opportunities clue suggested. (C) 2000 Elsevier Science Inc. All rights reserved.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 10/07/20 alle ore 15:16:54