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Titolo:
APOM-project: managing change to the customer in community pharmacy practice
Autore:
Mobach, MP; van der Werf, JJ; Tromp, TFJ;
Indirizzi:
Univ Groningen, Fac Management & Org, NL-9700 AV Groningen, Netherlands Univ Groningen Groningen Netherlands NL-9700 AV V Groningen, Netherlands Univ Groningen, Univ Ctr Pharm, Dept Social Pharm & Pharmacoepidemiol, NL-9700 AB Groningen, Netherlands Univ Groningen Groningen Netherlands NL-9700 AB B Groningen, Netherlands
Titolo Testata:
PHARMACY WORLD & SCIENCE
fascicolo: 5, volume: 21, anno: 1999,
pagine: 205 - 209
SICI:
0928-1231(199910)21:5<205:AMCTTC>2.0.ZU;2-6
Fonte:
ISI
Lingua:
ENG
Keywords:
community pharmacy; customer; management; organizational change; organization structure; pharmacy organization; pharmacy practice; Soft Systems Methodology (SSM); strategy; systems theory; working organization;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Life Sciences
Citazioni:
19
Recensione:
Indirizzi per estratti:
Indirizzo: Mobach, MP Univ Groningen, Fac Management & Org, POB 800, NL-9700 AV Groningen, Netherlands Univ Groningen POB 800 Groningen Netherlands NL-9700 AV rlands
Citazione:
M.P. Mobach et al., "APOM-project: managing change to the customer in community pharmacy practice", PHARM WORLD, 21(5), 1999, pp. 205-209

Abstract

In 1994, a Ph.D.-study started regarding pharmacy, organization and management (APOM) in the Netherlands. This article describes the final phase of the study in community pharmacy practice: managerial problems in change to the customer and the difference between supported pharmacy managers and independent ones. It appeared that pharmacy managers experienced problems with the formulation and use of aims, norms, and measurements. Although many organizations operating in the pharmaceutical sector are a good source for newideas, they lack to have the proper support for these problems. The difference between supported and independent pharmacy managers was minimal in thechange to the customer. Pharmacy managers are in need of micro-instrumentalization: aims, norms, and monitor instruments for customer activities applicable at their own pharmacy. Moreover, pharmacy managers will have to learn how to deal with the tension between money and care in order to improve the 'grip' on their organization.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 04/04/20 alle ore 02:14:08