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Titolo:
Evaluations of care by ambulatory surgery patients
Autore:
Kaldenberg, DO; Becker, BW;
Indirizzi:
Press Ganey Associates, Res & Dev, South Bend, IN USA Press Ganey Associates South Bend IN USA , Res & Dev, South Bend, IN USA Oregon State Univ, Corvallis, OR 97331 USA Oregon State Univ Corvallis ORUSA 97331 te Univ, Corvallis, OR 97331 USA
Titolo Testata:
HEALTH CARE MANAGEMENT REVIEW
fascicolo: 3, volume: 24, anno: 1999,
pagine: 73 - 83
SICI:
0361-6274(199922)24:3<73:EOCBAS>2.0.ZU;2-F
Fonte:
ISI
Lingua:
ENG
Soggetto:
SERVICE QUALITY; MEDICAL-CARE; SATISFACTION; PERCEPTIONS; CONSUMERS; SCALE;
Keywords:
ambulatory surgery; facilities; nurses; patient assessments; patient satisfaction; physicians; positive word-of-mouth; quality improvement; recommendation;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
--discip_BC--
Citazioni:
42
Recensione:
Indirizzi per estratti:
Indirizzo: Kaldenberg, DO Press Ganey Associates, Res & Dev, South Bend, IN USA PressGaney Associates South Bend IN USA uth Bend, IN USA
Citazione:
D.O. Kaldenberg e B.W. Becker, "Evaluations of care by ambulatory surgery patients", HEAL CARE M, 24(3), 1999, pp. 73-83

Abstract

As medical care increasingly moves from inpatient to outpatient delivery settings, attention must be paid to patient assessments of the care receivedin these ambulatory medical centers. This study of patients in ambulatory surgery centers (N = 275) across the United States reports on the ratings given to the varied attributes of the ambulatory surgery experience. The respondents (N = 36,078) gave highest ratings to those items which evaluated the nurses and physicians and lower marks to items related to registration and access. The article concludes with an illustration of a quadrant analysis technique that managers can use to identify the specific care issues thatshould be addressed to increase positive word-of-mouth referrals.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 29/11/20 alle ore 14:48:52