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Titolo:
Police force or police service? Gender and emotional labor
Autore:
Martin, SE;
Indirizzi:
Natl Res Council, Washington, DC 20418 USA Natl Res Council Washington DCUSA 20418 ouncil, Washington, DC 20418 USA
Titolo Testata:
ANNALS OF THE AMERICAN ACADEMY OF POLITICAL AND SOCIAL SCIENCE
, volume: 561, anno: 1999,
pagine: 111 - 126
SICI:
0002-7162(199901)561:<111:PFOPSG>2.0.ZU;2-7
Fonte:
ISI
Lingua:
ENG
Soggetto:
WORK;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social & Behavioral Sciences
Citazioni:
34
Recensione:
Indirizzi per estratti:
Indirizzo: Martin, SE NIAAA, Res Program Alcohol & Violence, Bethesda, MD 20892 USA NIAAA Bethesda MD USA 20892 & Violence, Bethesda, MD 20892 USA
Citazione:
S.E. Martin, "Police force or police service? Gender and emotional labor", ANN AM POLI, 561, 1999, pp. 111-126

Abstract

Police work involves substantial emotional labor by officers, who must control their own emotional displays and those of citizens, who often are encountered at their worst-injured, upset, or angry. Although policing often isviewed as masculine work that focuses on lighting crime, it also requires that officers maintain order and provide diverse services, which officers tend to disdain as feminine activities. This article explores the varieties of emotional labor, the rules regulating emotional displays in policing, and the role of gender in shaping these occupational and organizational norms. It identifies variations in the norms regulating emotional labor across policing assignments, interactional situations, and the gender of both the officers and the citizens in an encounter. It also reviews coping mechanismsfor regulating emotions-including socialization, organizational rituals, humor, and off-duty social activities-and the dilemmas that norms related toemotional labor pose for women officers.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 19/01/20 alle ore 20:41:23