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Titolo:
A NEW CONCEPTUAL STRUCTURE FOR TRAVEL INFORMATION
Autore:
VERHOEF LWM;
Indirizzi:
HUMAN EFFICIENCY,SCHR VANDERKOLKSTR 13 3511 HR UTRECHT NETHERLANDS
Titolo Testata:
Applied Ergonomics
fascicolo: 4, volume: 24, anno: 1993,
pagine: 263 - 269
SICI:
0003-6870(1993)24:4<263:ANCSFT>2.0.ZU;2-J
Fonte:
ISI
Lingua:
ENG
Keywords:
TRAVEL INFORMATION; PASSENGERS; TRAVELER; AIR; FLIGHT; TRAIN; INFORMATION; CONCEPTUAL STRUCTURE; TIMETABLES; INFORMATION BOARDS; DYNAMIC PANELS;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social Sciences Citation Index
Science Citation Index Expanded
Citazioni:
12
Recensione:
Indirizzi per estratti:
Citazione:
L.W.M. Verhoef, "A NEW CONCEPTUAL STRUCTURE FOR TRAVEL INFORMATION", Applied Ergonomics, 24(4), 1993, pp. 263-269

Abstract

This paper describes how to improve dynamic transport timetables. Mostly, such information as departure time, gate number, platform number,intermediate stops, and delays is arranged per flight or train. Each train or flight has one line or one column. A field observation of passengers using such a system showed that presenting information in thisfashion is not optimal. Of passengers, 38% were unable to find the correct departure time. We analysed the performance of passengers. This analysis suggested that the information should not be arranged per train or flight but per destination. Each train or flight has one line orone column. An empirical comparison supported this conclusion. When adestination-based structure was used, the number of correct answers was 16% higher, the delay of each passenger was 75% less, and the time needed to search for a train decreased by 42%.

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Documento generato il 28/11/20 alle ore 18:45:46