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Titolo:
FOCUSING ON QUALITY REFERENCE SERVICE
Autore:
BICKNELL T;
Indirizzi:
UNIV NEBRASKA,BUSINESS LIAISON LIBRARIAN,216N LOVE LIB LINCOLN NE 68588
Titolo Testata:
The Journal of academic librarianship
fascicolo: 2, volume: 20, anno: 1994,
pagine: 77 - 81
SICI:
0099-1333(1994)20:2<77:FOQRS>2.0.ZU;2-#
Fonte:
ISI
Lingua:
ENG
Soggetto:
WORD-OF-MOUTH; REFERENCE DESK; INFORMATION; PERSPECTIVE; PERFORMANCE; BEHAVIOR;
Tipo documento:
Article
Natura:
Periodico
Settore Disciplinare:
Social Sciences Citation Index
Citazioni:
37
Recensione:
Indirizzi per estratti:
Citazione:
T. Bicknell, "FOCUSING ON QUALITY REFERENCE SERVICE", The Journal of academic librarianship, 20(2), 1994, pp. 77-81

Abstract

Literature from the service industries consistently defines quality service in terms of the user, whereas library literature rarely definesquality reference service other than in simple quantitative terms. Quality reference service meets user needs and expectations through appropriate staff behavior and communication skills, a user friendly environment, and suitable levels of staff morale and workload.

ASDD Area Sistemi Dipartimentali e Documentali, Università di Bologna, Catalogo delle riviste ed altri periodici
Documento generato il 05/12/20 alle ore 07:34:31